Oversee dealership customer loan origination and approval process.
Establish and maintain strong relations with our lenders.
Recruit, hire and develop associates for the Financial Services Department.
Maintain accurate monthly, quarterly and year-end reports.
Determine the customer’s need for financing and explore payment options.
Establish a positive relationship with customers as they are presented products and services.
Present warranties, credit insurance, GAP insurance and other beneficial products offered by the dealership.
Secure and finalize transactions in a legal and ethical manner while maintain a high level of productivity.
Meet monthly forecast for finance and insurance income, penetration levels and customer satisfaction.
Accurately prepare all federal, state, and dealer paperwork related to the transaction and submits to the dealership’s Accounting Department in a timely manner.
Enhance customer satisfaction during the entire purchase experience.
Supervise the financial services associates to ensure individual and department goals are met.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.